RETURNS & EXCHANGES POLICY

Clearwizz Return EXCHANGES Policy

We want you to be happy with your Clearwizz purchase! If for any reason you're not satisfied, we gladly offer exchanges or returns within the following guidelines:

Return and Exchange Window:

  • Domestic Orders: 20 days from the invoice date.
  • International Orders: 10 days from the invoice date.

Conditions for Return/Exchange:

  • Items must be unworn, unused, unwashed, and in original packaging with tags attached.
  • Original receipt is required.
  • Items must be purchased directly from the Clearwizz online store.

How to Make a Return or Exchange:

Online:

  1. Visit our online portal at https://www.clearwizz.com/ (currently under development).
  2. Initiate an exchange or return request.
  3. Print the return form and include it with your return package.
  4. Securely pack the unused item(s) in the original packaging.
  5. Ship the package to our return address:

Clearwizz 6805 W Commercial Blvd 322 Tamarac, Florida 33319 

Phone: 

Important Notes:

  • Return shipping costs are your responsibility.
  • We recommend using a traceable shipping method.
  • Clearwizz is not responsible for lost or damaged return packages.
  • Processing time for returns is 5 business days upon receipt.

Exchanges:

  • Exchanges are subject to stock availability.
  • If the exchange item has a higher value, you'll need to pay the difference.
  • No refunds will be issued for exchanges with a lower value.

Refunds:

  • Refunds are issued through online Store Credit Vouchers only.
  • Store Credit Vouchers are valid for 30 days and can be used for future online purchases at Clearwizz.
  • Store Credit Vouchers cannot be redeemed for cash, boutique vouchers, or extended past the expiry date.

Defective or Incorrect Items:

  • Clearwizz will cover return shipping costs for defective or incorrectly shipped items.
  • Contact us at [email protected] for further assistance.

Additional Terms:

  • Items can only be returned or exchanged once.
  • This policy does not cover damage caused by normal wear and tear or misuse.
  • Clearwizz reserves the right to modify this policy at any time.
  • For all legal matters, the Consumer Protection (Fair Trading) Act applies.

We hope this simplified return policy makes shopping with Clearwizz a breeze!

Please let us know if you have any other questions or need help with anything else. I'm here to assist you!