FAQ
❓ FREQUENTLY ASKED QUESTIONS
Skin Clarity • Tone • Texture • Care
🌞 Skin Concerns & Treatment
Q: What helps with melasma and stubborn hyperpigmentation?
A: Melasma requires consistent care. Look for tranexamic acid, alpha arbutin, niacinamide, and sunscreen daily. These help reduce excess pigment and prevent it from returning.
Q: How do I fade dark spots and uneven skin tone?
A: Use brightening ingredients like vitamin C, kojic acid, licorice root, and niacinamide. Always pair with SPF to protect results.
Q: What causes dark under-eye circles and how can I treat them?
A: Dark circles can come from pigmentation, thin skin, or poor circulation. Ingredients like caffeine, vitamin C, and peptides help improve brightness and firmness.
Q: What helps reduce eye bags and puffiness?
A: Look for caffeine, green tea, and cooling treatments. These help reduce fluid buildup and tighten the under-eye area.
Q: What helps with dry, rough, or damaged skin?
A: Focus on barrier repair using ceramides, hyaluronic acid, glycerin, and squalane to restore moisture and smooth texture.
Q: What is the best way to treat acne without damaging the skin?
A: Use salicylic acid or benzoyl peroxide for breakouts, then support the skin with niacinamide and barrier-repair products.
🧴 Ingredients & Product Knowledge
Q: What ingredients actually work for brighter, clearer skin?
A: Proven actives include niacinamide, alpha arbutin, vitamin C, retinol, and tranexamic acid.
Q: Do I need sunscreen even if I’m treating dark spots?
A: Yes — daily SPF is non-negotiable. Without it, dark spots will return or worsen.
Q: Are natural ingredients better than clinical ingredients?
A: Both can be effective. The key is formulation and consistency, not just “natural” vs “clinical.”
Q: What is the best ingredient for anti-aging?
A: Retinol remains the gold standard, supported by peptides and antioxidants.
🧴 How to Use (This makes you feel like a REAL brand)
Q: What order should I apply my products?
A:
- Cleanser
- Treatment (serum or cream)
- Barrier repair (gel or moisturizer)
- Oil (to seal moisture)
- SPF (morning only)
Q: How long before I see results?
A: Most skin concerns improve within 2–6 weeks, with deeper issues like melasma taking longer.
📦 Orders & Shipping
(Keep yours — just clean it)
Q: How long does shipping take?
A: Orders ship within 2–3 business days and arrive in 5–7 days.
Q: Do you ship internationally?
A: Yes — shipping costs are calculated at checkout.
Q: What is your return policy?
A: We offer a 30-day return window on unused products.
🤝 Brand Trust
Q: Are your products safe for sensitive skin?
A: Yes — our formulas are designed to be effective yet gentle, especially for sensitive and reactive skin.
Q: Are your products cruelty-free?
A: Yes — we are 100% cruelty-free.
Q: How can I contact you?
A: Email us at info@ClearWizz.com or use live chat.